Crime Scene & Trauma Cleanup in Riverside & San Bernardino Counties

You do not have to go back into that room. If the door can stay closed, let it stay closed. Please do not try to clean it with household products; they move material around rather than remove it, and everything involved has to be handled and disposed of as regulated medical waste. If the room feeds a return vent, tell us on the phone and we will talk through what to do with the air conditioning until we arrive, because in summer that decision affects how far odor travels.

When you call, we ask a small number of practical questions. The address, whether the scene has been released, which room and which surfaces are affected, whether the building is occupied, and who else needs to be kept informed. We do not ask you to describe what happened. We will read the scene ourselves when we get there.

Distance is a real factor in this market. We cover the older street grids of central Riverside and San Bernardino, the newer subdivisions in Corona, Moreno Valley, Temecula and Murrieta, larger-lot properties out past Redlands and Hemet, and the run up the 15 to Victorville. Those legs are long. We tell you a realistic arrival window rather than a comfortable one, and we call again when we are close.

The work itself follows a fixed order. We set containment so nothing migrates into the rest of the building, run air filtration, then remove porous materials that have absorbed fluid — carpet and pad, sections of subfloor, drywall cut back to a clean margin, sometimes cabinetry or a mattress. Hard surfaces are cleaned first and disinfected second, because disinfectant applied over soil does very little. Then we treat the void spaces and address odor at the source rather than covering it. Where the floor is hardwood over plank subfloor, we follow the seams, because that is where liquid goes. On a slab, we look at cracks and expansion joints. In a home with a sealed underbelly, we check whether anything has collected below the floor, since it cannot drain.

Summer changes the scope. At 105 to 115 degrees, a room that has been closed up holds heat and pushes vapor into gypsum and insulation, so the removal line is usually further out than a family expects. We show you what we find before we cut, and we photograph it, so the decision is never a surprise.

Commercial and multi-unit calls follow the same sequence. We work guest rooms and corridors for hotels along the freeway corridors, common areas and units for HOAs and community managers, and floors, dock areas and equipment inside warehouse and industrial buildings across the logistics corridor. If you are a manager making this call for the first time, say so. We will slow down and explain each step, including what you can tell staff or residents and what you do not need to share.

Our vehicles are unmarked. Technicians are bloodborne-pathogen certified. All regulated waste is manifested and disposed of properly, and when a policy covers the loss we bill your insurer directly and provide the documentation and photographs they ask for.